Exchange Policy

  • Products can be exchanged within 15 days of the purchase.
  • No cash refunds, only online store coupons available for out of stock items
  • No exchange for accessories
  • Items purchased from sales and promotions are not eligible for exchange
  • Once sale starts the final price at the sale will be the final price for exchange

Option 1: By Courier

  • Call our customer service representative at 0800-55772 so we can arrange a pick up for your product
  • Exchange is not possible without the original receipt
  • Carefully repack the merchandise making sure all tags are intact, the product is unused and the receipt is included
  • Hand over the product to the courier agent sent by the Brand
  • Exchanges are subject to stock availability

Option 2: In Store

  • Call our customer service representative at 0800-55872 so we can guide you about product availability in the nearby store
  • Exchange is not possible without the original receipt
  • In-store exchanges are subject to stock availability in that store

The following applies to both Option 1 and 2:

  • Exchange within 15 days of the purchase
  • You will receive an online coupon valid for 1 month if the product (replacement) is not available or you want to use it later (no cash refunds)
  • No exchange for accessories
  • Items purchased from sales and promotions are not eligible for exchange
  • The exchange price of a product will be equal to the price at the time of exchange