What is Soloto?

­­Soloto is an online portal that provides a unique & dependable SHOE shopping experience across Pakistan. We are the official online retail platform for SERVIS, NDURE, SHOE PLANET, CALZA, LIZA and TOZ. It is our goal to give you high-quality shoe products & the best service in the easiest possible manner.


How will you deliver my order?

Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of cash-on delivery order, the courier will collect the money in cash from you when he delivers the order.


How long will my order take to arrive?

Your order will usually reach your doorstep between 2 to 3 working days from the date of order placed. However, the delivery can take up to 5 working days during holiday season or our mega sales events.


How much do you charge for shipping?

  • Orders of value Rs. 2500 and above will the delivery free of charge.
  • For orders below Rs.2500 we charge a fix rate of Rs. 200 per order. 
  • Our system automatically calculates the correct shipping charge when you will place your order.



How do I use a Gift card or Credit voucher code that was issued to me?

You will see a field named "Discount Code" during your checkout. Enter the code in this field and you will get the promised discount or credit. 


Can I open Cash on Delivery Package without making the payment to the Courier first?

No. You can’t open the package without making the payment to the courier, however you will always have an option of exchange in case the delivered product not found up-to your expectations.


I have bought an item on promotion or with a Discount Code. What amount will you refund me?

  • Items purchased from sales and promotions are not eligible for refund/exchange.
  • Once sale starts the final price at the sale will be the final price for exchange
  • No cash refunds, only online store coupons available for out of stock items (in case of return).


Do you offer international deliveries?
No, we do not offer international deliveries and shipments as of now.
What are our Helpline Hours?

We are available for calls on our helpline between 9am-5pm, Monday till Friday.

What if your helplines are not working?

When all our customer service lines are busy or not working, you can email us at help@soloto.com or WhatsApp us at 0302-8400348

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