We are committed to ensuring your satisfaction with any merchandise you have ordered from us. However, if you’re unhappy for any reason, here’s what to do.

  • Contact our customer service center by calling us 042-35855566 between 9am to 5pm, Monday to Friday or email us images of defected product at help@soloto.com.
  • You may exchange the delivered goods at the nearest Company’s outlets within 15 days of the delivery on production of original invoice provided the goods are unused, must be packed in their original packing with all tags attached, unworn/undamaged condition and not altered.
  • Products that can be exchanged through outlets are NDURE and SHOE PLANET products. Courier option shall be used for other brand products (Calza & Liza, )
  • Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange any product(s), if the product(s) received has any kind of manufacturing defect.
  • Items purchased from sales and promotions are not eligible for exchange.
  • No cash refunds, only online store coupons available for out of stock items.
  • No exchange for accessories.
  • Once sale starts the final price at the sale will be the final price for exchange.

Option 1: By Courier

  • Call our customer service representative at 042-35855566 can arrange a pickup for your product.
  • Exchange is not possible without the original receipt.
  • Carefully repack the merchandise making sure all tags are intact, the product is unused, and the receipt is included.
  • Hand over the product to the courier agent sent by the Brand.
  • NOTE: Only applicable if product sent by Brand is damaged/not as per order. Customer will send product on their own if product sent was as per order. 

Option 2: In Store

  • Call our customer service representative at 042-35855566 so we can guide you about product availability in the nearby store.
  • Exchange is not possible without the original receipt.
  • In-Store exchanges are subject to stock availability in that store.

The Following applies to both Option 1 and 2:

  • Exchange within 15 days of the purchase.
  • You will receive an online coupon valid for 1 month if the product (replacement) is not available or you want to use it later (no cash refund).
  • No Exchange for accessories.
  • Item purchased from sales and promotions are not eligible for exchange/return.
  • The exchange price of a product will be equal to the price at the time of exchange.
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